How to Review and Rate Your Bartending Service Experience

Bartender serving a guest at a Los Angeles private event

A useful review names the staff who worked, says what the event actually was, and describes what happened rather than how it felt. Guest count, hours, the package and whether the bar kept up are the details the next customer needs. If something went wrong, tell the company first at 310-985-3014 and let them answer before you write.

Write down four things during the event

Nobody remembers specifics a week later, and specifics are the whole value of a review. Four notes on your phone are enough.

  • Arrival and setup. Staff arrive with their own bar tools, so note what time they got there and how long the bar took to be ready.
  • The queue. This is the honest test of staffing. The guideline is one bartender per 50 guests, with a second recommended at medium consumption, 3 to 4 drinks per guest, or heavy at 6 and up. If you booked one bartender for 60 guests and the line was long, say so.
  • The drinks. If you booked the craft cocktail bar you got three cocktails built for your event. Were they what you asked for, and were they consistent from the first hour to the last?
  • Breakdown. What the bar area looked like once the staff left.

Name the staff

Naming the bartender is the most useful thing in a review. All staff are W-2 employees of Platinum Bartenders LLC rather than contractors pulled from an app, so a name reaches a real person and feeds back into how that person is scheduled and trained. It also tells the next reader something a rating cannot: that a specific person ran a specific bar well.

Where more than one person worked, split them out. A banquet captain, a barback and a bartender do different jobs, and a review saying the captain kept a 150 guest party moving is worth more than a general compliment.

Raise a problem with the company before you post it

Most complaints about event bars are booking problems rather than staff problems: too few bartenders for the guest count, a consumption tier set to light when the party drank heavy, or a rental never added to the order. Those are fixable, but only if the company hears about them. Call 310-985-3014 or email info@platinumbartender.com first.

Then write the review either way, including how it was handled. A review that says what went wrong and what happened next is more credible than one saying everything was perfect.

Common questions

What details actually help someone reading my review?

Guest count, hours, the area of LA, the package and the staff count. A review that says "80 guests, five hours in Silver Lake, two bartenders and a barback, craft cocktails and full bar" lets the next reader work out whether your event resembles theirs.

Should I mention price in a review?

Yes, if you are accurate about what it covered. Staff, drinks and rentals are billed separately, so a total only means something with the parts named: a bartender at $70 per hour with a 4 hour minimum and a $100 service charge is a different line from a $19 per guest full bar package or a $1,195 bar rental.

Is it fair to review the company for something the venue did?

Separate the two. Power, ice access, load-in and permit requirements often sit with the venue. Say who was responsible for what, and confirm permit questions with California ABC or your venue rather than assuming.

If you are pricing an event rather than reviewing one, build a quote at book.platinumbartender.com, call 310-985-3014, or email info@platinumbartender.com.

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